Returns & Other Important Details
Most items are currently shipped from or within the USA & offered world wide! I am regularly updating the website, so if a shipping price seems off please email!
All garment orders need roughly 8 weeks time for production + shipping time. Additional time for production will be added, which could be several weeks+, if purchased during the Holiday Seasons unless marked ‘ready-to-ship’. If you are outside of the US, please allow a minimum of 2 weeks for your parcel to arrive after your order is completed.
Certain products can be found in Sweden at different points of the year. Please, email if you are curious about this so you can save on shipping fees!
RETURNS/EXCHANGES:
The Dark Maiden is a very tiny business and returns hurt us significantly on big orders, so they are generally not accepted at this time. Please, be sure to check your measurements and the measurements made on each individual listing before placing your order as a preventative effort.
If there’s an understandable situation, we can offer you in-store credit or an exchange. If something is truly our fault or a lost occurs during shipment, we offer to resend items or your money back.
In regards to clothing:
If granted, a return on a garment can be accepted in exchange for a different size, however the return shipping cost and 2nd shipping cost are the responsibility of the buyer.
Buyer must contact us prior to sending an item back for return shipping instructions.
Items must be returned through FEDEX with tracking. Items must be sent back within 10 days of receiving, buyer must provide proof of shipping via email. Shipping costs to return items are the responsibility of the customer.
Items must be in perfect, unworn condition otherwise an exchange will not be granted and item will be returned to buyer.
ALL SALE/DISCOUNTED ITEMS ARE FINAL SALE.
We do not issue refunds unless an item is defective.
In regards to prints and apothecary:
We do not offer refunds or exchanges on apothecary items or prints. If an order is damaged upon arrival, we will send a replacement.
In regards to Sheepskins:
There are no returns or refunds offered for sheepskins. All purchases are final.
CUSTOM ORDERS: Currently Closed.
Please allow 6-8 weeks for production in addition to shipping time. Custom orders are not generally accepted during the holiday seasons and if they are, production time is extended.
Send your request via email: kontakt.thedarkmaiden@gmail.com
If your request is accepted through email correspondence, you will be emailed the estimated cost for your order. Full payment is expected before project begins, but sometimes we are generous in offering a payment plan throughout production time for pieces of high investment. It’s always okay to ask!
All custom orders are sent with insured shipping.
Art Commissions are not included in this webshop. They are entirely separate from The Dark Maiden. You can email Fine Artist Sigurd Persson directly and have a one-on-one conversation to see if your vision can be fostered by her. Art production time can takes months. Sigurd Persson accepts commissions in the rotation of the the 4 Seasons. Contracts aren’t generally involved when they are for individuals and small business as each commission is generally different. Commissions are based instead on a trust/respect relationship; Sigurd is loyal to all whom she has committed art work to and expects the same in return. A deposit is expected that is of course non-refundable. Make all requests known and understood before payment begins. Agreements don’t change after initial hire as the estimated cost is based on the initial agreement. Sigurd Persson always remains the technical owner of all her work, but those who commission work hold certain rights of use as in the tradition of commissioner and artist relationship.